Hej
Mitt namn är Johan och jag såg en ”fantastisk” deal på Facebook som såg ut som expressen, men det var det inte! jag skrev in mina uppgifter samt bank uppgifter. Efter det spärrade jag mitt kort. Företaget heter ShaverPack efter registering fick jag detta mailet:
Hi Johan
Welcome to ShaverPack - we're so excited you've chosen to use our services.
Log in on ShaverPack and get started. Your password is ********* - but you can change that once you've logged in (which we also recommend you to do).
If you need any help, we're here for you. Get in touch on support@ShaverPack.freshdesk.com and we'll get back to you with an answer - typically within 24 hours (although not during the weekend).
Orderid: ********
Product: 5 days of membership with ShaverPack
Amount: 5 SEK
Sincerely ShaverPack
Sedan fick jag detta:
Dear Johan,
We would like to acknowledge that we have received your request and a ticket has been created.
A support representative will be reviewing your request and will send you a personal response, usually within 24 hours. (Please be aware of extended reply time during weekends)
Thank you for your patience.
Best regards
ShaverPack support team
For future reference, your ticket number is: ******
ShaverPack Support powered by Freshdesk ******
Jag svarade med detta:
Hello
My name is Johan, and I have changed my mind about the Phone deal with a samsung batman edition. I don't want it, I don't want to pay for it and i want to end any subscription i have made.
//Johan
You can reach me on:
**@***.se
Som svar fick jag detta:
Hi Johan
We understand and your decision to cancel your membership with us.
You can cancel through the self-service area in this link; https://shaverpack.com/unsubscribe/ Kindly log in using your subscription ID ********
A confirmation will be sent to you once cancellation is successful.
Kindly note that your subscription cannot be unsubscribed online within the first 24 hours after it is made due to the technical reasons of setting up your new Premium Member account, in case the link will not be working properly using your mobile devices and tablets we suggest you use a laptop or PC. Let us know if you have further questions.
Best regards
ShaverPack support team
For future reference, your ticket id is: *******
Dem säger att jag ska gå in på hemsidan och skriva in order id och avregistrera mig men jag är osäker. Snälla hjälp mig!
Vänliga hälsningar Johan