Hej,<br><br>Jag har haft ett spelmissbruk över en längre period. Sidan jag spelat på sedan september 2017 har vid ett flertal tillfällen varken agerat på att mina spelförluster är obscent höga, att mitt spelbeteende tyder på ett misbruksproblem eller agerat på när jag bett om att mitt konto skall stängas ner. Vänligen se vår chathistorisk så senast som den 24/6/18:<br>Malte Panahi<br><br><br>Please shut down this account:<br>My email adress is: Panahi85@gmail.com<br>DOB: march 2nd 1985<br>Last payment method: iDeal3:59:48 AM<br>Carin<br><br>Hey there<br><br>4:02:48 AM<br>Carin<br><br>Could you please tell me what happened?<br><br>4:03:03 AM<br>Malte Panahi<br><br><br>As per usual, it is impossible for me to win anything decent here.<br>4:06:33 AM<br>Carin<br><br>I am sorry to hear about your situation, as you may know it is all about luck, especially when you play in a casino. However, no worries, you never know when the luck is going to change, you may be one spin away from a very nice winning!<br><br>4:07:23 AM<br>Malte Panahi<br><br><br>I honestly don't care. Please shut down my account. I'm not depositing anything further here anymore anyways :)<br>4:08:03 AM<br>Carin<br><br>I understand, however I am afraid I am unable to close your account as you a dedicated account manager and we don't have the permission to follow your request. However, you can send an email to vipmanager@astralbet.com regarding your request as they will be able to further assist you. Also, I will leave a message to your account manager regarding your request<br><br>4:09:29 AM<br>Malte Panahi<br><br><br>Carin. I have a gambling addiction. I believe this is sufficient information for you to overide any required procedures.<br>4:10:02 AM<br>Malte Panahi<br><br><br>Now please fulfill my request before I request my bank to charge back my deposits tonight.<br>4:10:33 AM<br>Carin<br><br>As we take gambling very seriously, I can further assist you in this case. However, before we go forward, please note we offer different alternatives in cases like this. For example, you can set a deposit limit on a daily, weekly or monthly basis. This way, you can continue enjoying the games while controlling your spendings. What do you think?<br><br>4:12:28 AM<br>Malte Panahi<br><br><br>Do you seriously have no conscience? Somebody tells you that they have a gambling addiction, and your next move is to ask them if they would like to set a deposit limit?<br><br>Seriously...?4:14:19 AM<br>Malte Panahi<br><br><br>Just shut it down. Now.<br>4:14:26 AM<br>Carin<br><br>Just making sure that I inform you of all the available options regarding this. I personally recommend in situations like these to take a few days of break, during this time, so you can take your mind off of gaming. Of course, this type of cool off can be set to a couple of weeks or even months. What do you think about this?<br><br>4:19:12 AM<br>Malte Panahi<br><br><br>lol. You're just making fun of me at this point. Aren't you? :)<br><br>Det har funnits rättsfall där online casinon har fällts för att inte agera på uppenbart spelmissbruk. Och jag undrar vad mina alternativ är i den här situationen då detta har kostat mig över 300,000 kronor+.<br><br>
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